RKSport, my experience with them :( - Page 2 - General Forum

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Re: RKSport, my experience with them :(
Friday, August 27, 2004 4:03 PM
That guage I never got from them... I ordered one elsewhere the same night I made this thread and it arrived today <br>



Re: RKSport, my experience with them :(
Friday, August 27, 2004 4:12 PM
I have has nothing but good things from them...The sent me my bodykit to Germany and because I had to have it air freighted there they sent me my spoiler for free....
Re: RKSport, my experience with them :(
Friday, August 27, 2004 11:49 PM
Some from the old RK board days might say I have a few stories I could tell about RKSport. Oh, the stories I could tell...

Maybe I'll write a book when I am on my death bed and ready to confess all of my sins. "Sex, Lies, and Sponsorships" sounds like a good title. <br>


Re: RKSport, my experience with them :(
Saturday, August 28, 2004 3:13 PM
hearing all this i dont think ill order from rk <br>

its a cavalier i should get 2 cars and the hit
Re: RKSport, my experience with them :(
Sunday, August 29, 2004 1:14 PM
Hey Eli at the next meet if you want you can just give me your money and I'll claim your gonna get something at least this way it wont be draged out <br>


Re: RKSport, my experience with them :(
Monday, August 30, 2004 1:33 PM
H>S!!!! bo corbin posts!

Quote:

Author: Eli Q
Date: 08-28-04 06:13 PM

hearing all this i dont think ill order from rk


you shouldnt have a problem if you know who you talk with and only talk to that one person. like said, its like a doctor, if you have 70 different doctors they all will not know the same story.... ask for one person like said on page one, stick to that one person....

doesnt matter from which company you order from...
<br>


Re: RKSport, my experience with them :(
Monday, August 30, 2004 8:56 PM
themarin8r wrote:

whenever youre dealing with a company, the first person you get when you call, you get their name. Then thats the only person you talk to unless its their supervisor. I dont see how a company like that can not just punch something into the computer and bam its ordered and the shipping department just gets it and packages it and ships it out.[bold] Its really not that hard to keep orders straight when you are organized[/bold]. Any good company would fix a problem with a customer right away or ASAP at the very least.



Yeah but see the problem here is, when you start building your business and adding employees your ability to stay organized becomes impaired, to what degree depends on the people you hire. I've noticed at every job I've ever had that TONS of people are greatly disorganized. I think it's safe to say that 90% of the people I work with are this way...so if any company hires those disorganized ones thier business is going to start to suffer. <br>


Michael

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Re: RKSport, my experience with them :(
Tuesday, August 31, 2004 10:02 AM
rk never again!!!! called about clutch cap that was supposed to fit. also e-mailed pics. cant get it thru to them that a cap thats 3/16ths smaller than the resevoir wont fit. been waiting a month for springs and boots that were supposed to be in stock. charged my credit card for item along with 2nd day air. same story every week; will ship next week. go figure. good way to run a business.
Re: RKSport, my experience with them :(
Tuesday, August 31, 2004 11:58 AM
camranh12 wrote:

rk never again!!!! called about clutch cap that was supposed to fit. also e-mailed pics. cant get it thru to them that a cap thats 3/16ths smaller than the resevoir wont fit. been waiting a month for springs and boots that were supposed to be in stock. charged my credit card for item along with 2nd day air. same story every week; will ship next week. go figure. good way to run a business.


hmm and who did you talk to? <br>


Re: RKSport, my experience with them :(
Tuesday, August 31, 2004 2:21 PM
Dam-it Muffins (Event) wrote:

H>S!!!! bo corbin posts!



Rumors of my demise have been greatly exaggerated.

<br>


Re: RKSport, my experience with them :(
Tuesday, August 31, 2004 8:45 PM
just because you don't place the order with the j-body specialist doesn't mean your order should get messed up. Its like I'm a VW tech at a VW dealership, we fix whatever outr used car department sells, just because I'm a VW tech doesn't mean I should @!#$ up a buick if I need to do somethign on one. Most if these problems aren't people trying to figure out what part they should be using or whatever its RKSport's mess up, plain and simple they droped the ball. Why would I need to talk to a J-body guy to get an autometer gauge? ANyone there should be more then capable of placing that order. <br>



Re: RKSport, my experience with them :(
Tuesday, August 31, 2004 11:44 PM
Darkstars wrote:

just because you don't place the order with the j-body specialist doesn't mean your order should get messed up. Its like I'm a VW tech at a VW dealership, we fix whatever outr used car department sells, just because I'm a VW tech doesn't mean I should @!#$ up a buick if I need to do somethign on one. Most if these problems aren't people trying to figure out what part they should be using or whatever its RKSport's mess up, plain and simple they droped the ball. Why would I need to talk to a J-body guy to get an autometer gauge? ANyone there should be more then capable of placing that order.


you are def missing the point... i see where you come from however, like i said on page 1

Quote:

you really cant expect 30 different people to understand your issue if they talk to you at different times...

its like a family doctor, you dont have a new one everytime you go to one, you get one and stick to it....

since mike perez is the cavalier/sunfire person, it would make logic to ONLY ask for him.....

dont ya think?


sometimes sticking to ONE PERSON and one person only, you develop a personal relationship....

when you go to the barber shop, theres one person that knows how you like your cut, and there are a few others that will screw your head up....



a vw tech would be more skilled in dealing with VW problems.... hence the reason you are a VW tech and not an "automotive tech"...

you are specialized in the area of which you work...some things are universal, but for the most part you deal with VW's....


same for when you order, if you deal with one person and that person messes up they mess up.... but if you hear one thing from one person, and one thing from another, its called getting the run around....

i dont know about you darkstars, but when i shell out 50-3000+$ or any money, i wanna know who i am dealing with, how long it will take, and if something comes up i know who the heck to talk to cause i only dealt with one person...
<br>


Re: RKSport, my experience with them :(
Thursday, September 02, 2004 3:21 PM
the first 6-7 times I called I delt with the original person I placed the order with, after that got me nowhere I delt strictly with customer service and managers/suspervisors <br>


Re: RKSport, my experience with them :(
Friday, September 03, 2004 8:02 AM
I just woke up to the sound of my phone going off, picked it up and it was Jim Wright the head of sales from RKSport. He infrmed me that one of there associates from Jbody.org informed them about this post. It was jim write the head of sales, basically he was calling to apologize about all this, hes like you know there is a paper trail verifying what you said, nobody had any idea it had went this far. hes like we messed up and so did autometer, they did send the wrong gauge but I think Mark the guy you delt with droped the ball on this a few different times and didn't want to say anythign and kept it hush hush from the company, hes like but regardless Mark is no long with us and if you ever want to place another order, somethign like this wont happen again and if you'dlike you can call me directly and deal with just me.

Not sure if I'll be ordering from them anytime in the near future but I am impressed they actually found out who the author of this thread is and to call, apologize, and explain. <br>


Re: RKSport, my experience with them :(
Friday, September 03, 2004 7:48 PM
Never would have had these problems if Gregg was still there.

Anyone know where Dom is at? Last I heard, he was no longer gainfully employed by RK. I know there are lots of people who would like to know. Maybe I'll hit up some old RK friends and see what I can dig up on Dum Dum.

<br>


Re: RKSport, my experience with them :(
Saturday, September 04, 2004 8:04 PM
1 of 301 wrote:

Never would have had these problems if Gregg was still there.

Anyone know where Dom is at? Last I heard, he was no longer gainfully employed by RK. I know there are lots of people who would like to know. Maybe I'll hit up some old RK friends and see what I can dig up on Dum Dum.



To answer your question....

Mr. Dom is partners with John now... John the guy who USED to work @ RK with Dom.. untill... well yeah.. some of know what happened.... anywho.. they started there own company down in Oceanside CA... doing Carbon FIber stuff.... company name.. Carbon by Design I think.....

Dont know much about the company.. but knowing the people who run it and own it... I shall keep my distance.......

But yeah.. anywho.. that shall answer your question....

<br>



Re: RKSport, my experience with them :(
Saturday, September 04, 2004 8:37 PM
It costs a company 5 times more to get a new customer, than to retain a current customer. RK should realize this. They lost me on the first transaction I tried with them, and they've lost plenty of others. I know they will still make money with outrageous pricing, but they could have made more.

<br>

-----------
Words that you can't use in modding: Finished, Perfect, Cheap.
Re: RKSport, my experience with them :(
Saturday, September 04, 2004 8:52 PM
Quote:

Hey Eli at the next meet if you want you can just give me your money and I'll claim your gonna get something at least this way it wont be draged out


Ok ill give you the money for my hood and you can give me a delivery date and i wont recieve it. that sounds good to me <br>


Re: RKSport, my experience with them :(
Saturday, September 04, 2004 9:40 PM
HATE EM! HATE EM! HATE EM! But they make the best products and you have to deal with there B.S. If your going to order from them order thru someone on here like Karo because then if there's a problem Karo can help you and talk to RKSport otherwise your just a crappy customer that they don't care about cause your a dime a dozen and they will always have some other 16 year old customer to replace you. <br>

.
Re: RKSport, my experience with them :(
Sunday, September 05, 2004 12:48 PM
Any time I have called them and made a purchase by phone, things went well. But, I tried to make a purchase from them off of ebay, and I had to deal with some lady there. She would not sent me my total due, and would not send me their address so I could send in payment. After several e-mails requesting them to send me my total amount due and their address, They gave me negative feedback on ebay. So, I returned the favor. I totally do NOT understand a business that TRIES to make it difficult for a customer to conclude a transaction. Makes no sense.
Re: RKSport, my experience with them :(
Sunday, September 05, 2004 11:02 PM
i'm still stuck on the detail of buying autometer gauges from rksport...
wouldn't summit or jegs be considerably less expensive?
yeah, rk's prices on the "splitfire" brand i see there are decent enough i guess, but really now... <br>

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Re: RKSport, my experience with them :(
Monday, September 06, 2004 6:16 PM
4xChamp wrote:

Any time I have called them and made a purchase by phone, things went well. But, I tried to make a purchase from them off of ebay, and I had to deal with some lady there. She would not sent me my total due, and would not send me their address so I could send in payment. After several e-mails requesting them to send me my total amount due and their address, They gave me negative feedback on ebay. So, I returned the favor. I totally do NOT understand a business that TRIES to make it difficult for a customer to conclude a transaction. Makes no sense.


well companies do tend to have mis communication at times....

i posted to you, mike, trying to figure out which injectors to buy from you in this post http://www.j-body.org/forums/read.php?f=40&i=48572&t=48572 the post has since slid to the second page.

no reply....

then i also emailed you on 9/2/2004 which was my b-day to make sure you saw the post. so i just emailed you the post itself. its still in my sent messages outbox as i type this post...

no reply as of yet.....

and then that day i read one of your replies to someone...

Quote:

Re: has anyone been able to get in contact with CavCon Quote Reply

Author: 4xChamp
Date: 09-02-04 09:57 PM

I'm here. I get to play on the puter for a while at night. I work in the shop all day. Sometimes when I get in it's too late to go calling around the country. Remember, I am in Arizona. When it's only 8pm here, it is 11 pm on the east coast. Also, I return ALL e-mails, everyday.





and i emailed you a long time ago back around dec 30th when you were down for a time on purchasing a pacesetter header, and realized you had pneumonia back then, but even upon your return, i still have not gotten that email back....

so i just bought local...

dont know what else i have to do to GIVE money to people.... but i made my attempts... <br>


Re: RKSport, my experience with them :(
Monday, September 06, 2004 7:29 PM
Art,

Care to give me some money? LOL

BTW... Hit me up on AIM.. I need to talk to you about some stuff... its important... thanks....


<br>



Re: RKSport, my experience with them :(
Monday, September 06, 2004 11:05 PM
i got my tail lights in less than a week, and my clear corners were backorderd for about a month, but they just came to day...... no real problems.. they even sent me a catalog with in 3 days after i called..

id still buy from them <br>


Re: RKSport, my experience with them :(
Monday, September 06, 2004 11:29 PM
Event, I just went back and read the thread in question. You asked a question on 9-01-04, and I answered it on 9-01-04. As far as an e-mail, I just went through mine in-box and did not find one from you.
Now, that could mean that your's was one of the e-mails I get that get deleted so that I can't open them. I have McAfee virus scan and it gets pretty testy sometimes. At any rate, the only injectors we keep are the same ones you can get from RC Engineering. They are all TOP feed type.

thanks,
Mike @ www.cavalierconnection.com
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