leatherz wrote:When you are told it is in stock and will ship within 24 hrs you should not have to wait for over a week and a half for it, or send numerous emails to find out about it. I have ordered from other JBO companies and received excellent service, customer feed back and parts arriving in a timely manner. I am just comparing to other places I have dealt with.
As a customer who has already paid for an item, I should not have to continuously contact a company to get what I have ordered.
I agree with you 100%. There's a number of companies here who live by the philosophy "F the customer"! I'll ship it when I damn well want. Just remember Jim can offer competitive pricing because he keeps overhead low. Which basically means more less he's a one man operation. I guarantee this will be a one time occurrence with him and not just the way business gets done (like other companies). Jim left me a VM just a few minutes ago because I called and asked how he was doing. I wasn't able to answer the phone so my VM was, Hey Chad it's Jim, let me call you back once I get caught up. I know he will be busting his ass getting back to everyone. Just give it a few and I'm sure Jim will get back to everyone.
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By the way 2o3cavi, didn't you post awhile back about having problems with an order you placed with Winks and everyone was telling you that you would get your parts. I do not remember anyone calling you a cry baby! By the way this is not grade school. I have not ever name called anyone on here and do not care for someone doing it to me.
Your right sorry about calling you a cry baby. that was uncalled for....**shake hands** And the whole winks thing is totaly diferent from what your going thru. lil explanation: first off it was 4-5 months of delay and he was telling me that he never received the paypal money but in fact i had the receipt and everything to prove my case (it was a big mess to deall with him) and also he never emailed or even answered his phone for at least 2 months since i purchase the product -- totaly dissapeared on me and i was more worried about not getting my money back or even the product unlike gravana you know your gonna get your product, thats what i was trying to say. Like i said if it was a couple of months then i understand what your going thru but the fact that its less then a month then i wouldn't worry to much about it.. Again im sorry for acting like a kid, i should know better, i just reacted to quickly in a stupid manner and im a huge gravana supporter so u can see where im comming from. I hope u can take my appoligy and good luck in the future with Gravana im sure it wont happen again. Thanks
~*Gilles*~
still waitin...callin everyday
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2o3cavi - no problem here.
I can definitely understand where a lot of JBO members that have responded are coming, I do not think that this is a common occurrence for Gravana.
I just hope no one thinks I am attacking or trying to give Gravana a bad name. I have sent Jim other emails in the past (before this purchase) and was responded to in a timely manner. He was very helpful in helping me make decisions on what to do with my car.
Trying to spread the money around and support those other JBO companies, i have only been able to buy from Gravana this one time. I am positive that I will get what I ordered, and will order from Jim again.
Just that this instance caused a lot of other plans to fall through. I am over that, I was able to actually get the front end done this weekend (front control arm bushings, new 24mm front sway bar and polyurethane bushings) - with the exception of getting suspension braces made.
this is starting to not look so good... hope jim has a good reason.. i was looking forward to dealing with him again...
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Red2.ZCavi wrote:this is starting to not look so good... hope jim has a good reason.. i was looking forward to dealing with him again...
not to be a ass but didnt see the post from fstcavz24 and me saying that jim was sick ???
and jim is supposed to be at the shop today , but working in the back getting all the shipping done
so you all be patient and he will get the stuff out and questions answered , as soon as he can
[quote=97cavie24ls(JDM cav sedan™)]
Red2.ZCavi wrote:this is starting to not look so good... hope jim has a good reason.. i was looking forward to dealing with him again...
not to be a ass but didnt see the post from fstcavz24 and me saying that jim was sick ???
and jim is supposed to be at the shop today , but working in the back getting all the shipping done
so you all be patient and he will get the stuff out and questions answered , as soon as he can
yes i did see... but that was a week ago... i wasnt trying to be an ass either i like jim nice guy good buisness.... like i said i am looking forward to doing buisness with him again...
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Jim emailed me today - Addco was suppose to ship the sway bar to me but they are on backorder until 4/23 .
What is up with all these parts being on backorder? I have heard this from other people , and other companies as well.
I guess I will not be getting my 1" rear bar any time soon. I just did not want the 22mm that everyone else offers so I am going to work something else out with Jim.
just talked to him on the phone....guess he had pnemonia (sp?)......my stuff shipped out this morning
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i know its not jims fault but i had oredered a bodykit from him a month ago and still not recieved it but come to find out it was backordered at VIS so now i dont know how long i have to wait to get this kit in hope its soon i ordered it on march 14 and today is the april 5 if i dont get it buy friday ill be making some serious phone calls
haha you people have no patience i waited 2 months on my crank pulley from highrev and did not once doubt that i was going to get it that and maybe the fact that i already knew that it took awhile to get the pulleys shipped because of rsm moving, but when i order my front strut bar from gravana it was here within a week great place to do businsess with and i may be ordering a header from jim this week. sometimes things take time and things happen just be patient you will get your parts
its only the start
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i know its not jims fault but i had oredered a bodykit from him a month ago and still not recieved it but come to find out it was backordered at VIS so now i dont know how long i have to wait to get this kit in hope its soon i ordered it on march 14 and today is the april 5 if i dont get it buy friday ill be making some serious phone calls
If it was the Drift kit, expect to wait a couple more MONTHS. This is in no way Jim's fault though, so if you are making some "serious phone calls", they better be to Versus. Plus, it takes more than 3 days to ship a body kit, so you can count on it not being at your house on Friday.
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Wow, you people must not buy anything you can't get at a drive through.
Seriously, sometimes things take longer than expected for reasons beyond our control. Get a life and be patient.
If it was the Drift kit, expect to wait a couple more MONTHS. This is in no way Jim's fault though, so if you are making some "serious phone calls", they better be to Versus. Plus, it takes more than 3 days to ship a body kit, so you can count on it not being at your house on Friday.
first it was the battle z body kit and secound the phone callls has been and will be to VIS im not stupid i know its there fault not jims
hey thanx Jim, receive new brake pads w/o 5 business days, ups ground, awesome! Will definitly have to do business with ya in the future
wow reading all this makes me wonder. i was worried about my order i placed on 3-25-05 for koni sport kit and the F/R strut bars. Does anybody know if konis are on backorder? I got an email stating that they didnt recieve payment and i would when it got there. a while back like 12 days after i ordered. now its going on 27 days and i got no word back from gravana.
Anybody know the status on jims health. or if koni and or vibrant font and rear bars are on backorder?
email or call him , he has been back at the shop working
