BeachZ24 wrote:I'm not gonna dog ya Event, cause you've helped me with alot of stuff over the years on my car and I respect your knowledge and patience. I just want to present a point that I think more than just myself agree to. Again, this isn't a flame job.
From your post, you state that you should never take a company's claim to customers of a product's quality and assurance at face value. That maybe we should always use our best judgment instead of believe the BS of the company.
If that's true, then I shouldn't run 87 octane in my car as GM says it's the best fuel for my car. I shouldn't use 5w30 as GM claims it's the best oil fro my car. I should use every aftermarket part but AC Delco as GM says that AC Delco is the best for replacement parts. So in a nutshell, if a company says it, it's most likely BS. But of course there is the factor of reputation. GM has a repudiation, all the way to McDonalds and Coca Cola having reps. RK had one too. They were the big dogs in the J-Body aftermarket world. You pay a little more, you get the better product. Time and time and time to the 10th power on this site I have heard "you get what you paid for". I paid $1000 for a suspension that was supposed to be the end all of all ride quality and suspension performance issues. A suspension that was tightly tuned and engineered on the winding country roads of California. A suspension that could go low for the weekend warriors or stay up for the day to days and still perform better than any other. A suspension that had a limited life-time warranty because they were sure of its performance and endurance. Well the jig is up now, and RK isn't paying the piper. So to me, their rep is going down hill fast. I'd bet that if I e-mailed RK sport's customer service using a different e-mail address, and inquiring about a different issue, I would get a response as along as that issue wasn't pro-streets.
respected. i respect that...
but i am still a believer of dont believe the BS of a company. some you can let go, but when its something extreme, you gotta stop and think. mike perez at rksport i dealt with pretty much all the time, he was pretty much a straight shooter with me, personally..... and granted alot of people from there were like, "yeah you can ride 3 inches low and no problems"..... my BS meter went off without question. mike perez never fed me that type of stuff.
theres no way you are gonna do something extreme and not pay. sure it might SEEM fine initially, when you first do it... but over time things deteriorate, the more extreme the faster..... its like anything else in life. when you do something wrong at the start, it may feel ok, or be deemed dealable. like the wrong size shoes... at first they look good, but its not until down the road when your feet hurt, you realize, yea that wasnt smart....
but keep in mind what i also said
Quote:
anytime someone says, you can do something extreme "and not worry" 9 times outta 10 its BS.
running 87 isnt really an extreme, but they are not they telling you to go run 20psi of boost and not worry about detonation.
even in the manuals in the glove box, they say 5w30 is a generally good oil all around but 10w30 is acceptable and they also give some other weights for other regions. 20w something is another option.
AC delco parts... well most times you are garunteed to know it should fit. but the best parts? doubt it. there are too many aftermarket parts out there that are more efficient, starting with spark plugs. even plug wires you can find more efficient ones for lower in price than what GM charges....
GM coil packs are around 100$ at a dealer, MSD coil packs cost over half that and rated to hold and release more energy which is a GREAT thing.
dealer stuff is good. but aftermarket usually does surpass and for less.
and another quick tip for anyone....the cooling fan, and fuel pump relays are the same part number, but the cooling fan relay is around 12-20$
the fuel pump relay is around 60-80$. look it up

so why would a dealer we are supposed to trust, sell both as separate entities, but its the same part number on the relay?
but back to the deal...
see, the do something extreme and NOT WORRY, in my view is like saying have sex with 50 women from a single club in one night and not expect to catch something... an std, a kid, or worse...
i personally have NEVER heard rksport say slam them completely, but i know some from there had said "someone out here is at 3 inches low and is fine"
when i did hear that 3 things came to mind:
1) he works there, he can get new ones and prob at discount, or no charge at all if he "hooks himself up"
2) 3 inches is extreme, on any car...so how long is this really gonna last on a single adjustable strut coil setup?
3) how many people here are gonna hear that and then say, ooooh i can do that to, and not bother to use logic?
i agree with the you get what you pay for ordeal, but in that case, you, even i have to admit...yes i had them as well.....when they came out....
they were great. the handling was unreal compared to anything else.
now here is where the problem comes in.
rksport and b+g dropped the ball. and now when you call and talk to either side, if you get indepth with the situation on what is or went on.... each teeter the blame to the other side.
rksport didnt have an "exit strategy, or more so a backup plan for when things get old, they need a hospital to fix em"
and
b+G, basically cause rksport got exclusivity, didnt make any more excess for warranty replacements etc. a new company got the newest contract of exclusivity, and rksports ran out. so technically they dont have to make any more. they made a huge batch and rksport got em all.
this is what i got directly from B+G when i called their cali offices 1- (800) 420-9555 if anyone wants to call B+G
now see if you buy a brand new car and the engine blows, you call the dealer and they still have your back.... why? they still have parts, the engines made are in excess for this reason. if something goes wrong and they made 100,000 cars, they didnt just make 100,000 engines. they prob made around 1.5 times the amount of cars..
i'll admit, i was a huge fan of em as they were the first purpose made full coilover set, not just something pieced together. but when "the axe" fell i fought tooth and nail to get what i felt i was owed as a customer to them since 1999.
rksport has a good rep....overall. on this issue they def F-ed the cow. in public...with dennis rodman ridding it.... and lil kim takin pictures....and a baldwin was prob feedin the thing at the same time....
its not a secret anymore.
its really a screw up on both companies, not producing extra, and not having a plan for when the warranties come in. i know for a fact that when they were doing warranties, alot of the ones that came in and new ones were sent out ACCORDING TO THE GUY WHO HANDLED MY CLAIM, many people were ridding on them at extremely low settings. alot of em failed due to abuse, but many paid for the new ones.
they had plans for the eibach "prostreets" to be made for our cars as well as getting the rights from KW i believe...and one more company to make new coilovers. so that was my option from rksport. i can wait till after SEMA of that year and see if those companies were gonna make replacements. then they could replace mine with whatever was new, and maybe a price difference to be paid by me if there was one.
but nothing ever came about it. apparently, they deemed the market for these cars as dead and still dying, since the production stopped. and as most here have probably seen on their website they have now expanded brands and models of cars they support.
in all honesty, and i know its hard for some at work....
dont email, but call. like said, at work you really cant sit around all day, but my part time job after the full time, i'm lucky enough to be able to do the work and be on a cell phone at the same time. there were times i was on the phone for nearly 2 hours.
overall, i agree with your point. and i actually urge you to call....and call....and have others call....
it took me a bit over 2 months to get my issue resolved. if i was calling 2-3 times a week, i kept at it. who knows maybe if theres enough pressure, and a "coallition" more so they may open it back up and produce some replacements, or who knows, maybe strike a deal with another company to where they will start selling another brand and from that, those who need warranty work may get new products for being screwed.
not saying that WILL happen, but the more that stand up for it the better.
i know when i called there was like 1-2 others with the problem. i know for a fact NOW, theres more than a dozen. alot of people are just selling the blown ones and freeing themselves from the burden, but for those who are keepin em.....excuse my language, but "fight fo yo sh__!"